Nowadays cloud telephony is one of the best experience tools used by all over the world. Small offices, multiple branches, contact centers, and call centers all use Cloud Telephony Solutions. The smartest way for you to manage business calls at a global level without compromising on quality and cost. Cloud Telephony can be used for incoming as well as for outgoing calls. In India, it is used primarily for Incoming calls. Premium features like IVR, Call recording are easily available without investment in costly equipment. The biggest advantages of Cloud telephony services are Call Recording, IVR, Consolidated reporting, Number masking etc. Basically, the entire business phone line system gets migrated to cloud communications.
6 Best Cloud Telephony Service Providers In India
Knowlarity
Knowlarity is a cloud telephony company that provides cloud-based customer service to businesses. This is the smart communication platform for all sizes of business to simplify customer service. With Knowlarity’s smart platform, every business enhances their customer experience and delivers satisfaction to customers during every communication. It is easy to use and simplifies all in one business communication solution. Knowlarity offers cost-efficient and reliable cloud communication services; it is suitable for your fast growing business. Knowlarity’s cloud-based solutions offer a secure, flexible, and automated platform.
Features
- Live Call Features- Call recording, call control, Call Conferencing, Live call transfer,Call Monitoring,whispering and barging.
- Cloud Call Centre Features- IVR, International numbers, Concurrent calls, Call Routing, Skill based Routing, Mobile App access, CRM Integration, SMS Integration.
- Lead Management Solution: Through basic CRM Integration.
- Google Verified Calls can be used for Android as well as iphones.
- Softphone Landing Solutions (MPLS)- Softphone to connect with customers via internet based calling.
- Also Provide Video Communication Platform.
- AI Based Features- Speech Analysis, Text to speech, Chatbot.
- OBD Report monitoring – Multiple tries will be done upto 3, Take one minute between multiple tries.
- Email Integration / Email Template feature
- Add Agent Features – (Type:Inbound/outbound/Both), (Max. No. of call answer count – 3 and if 3 calls got missed then agent auto status appears on break), (Series Call transfer feature include agent rating between 1-10).
Exotel
Exotel is a cloud based phone system that offers an IVR solution that enables businesses of any size and complexity to manage calls effectively. Exotel is a cloud telephony company that manages telephony, SMS or VoIP communication anywhere across the world. Exotel’s software is quite easy to use and requires minimum infrastructure setup. With major functionalities you need to communicate better with your customers across multiple channels and improve experiences.
Features
- Cloud Call Centre Features- Automated calls, Voice API, Call Campaign API, Call recording, call control.
- Smart Call Routing- automated call distribution feature automatically redirect customers calls to the right agents based on their requirements. Provide automated calls for both Inbound and outbound calls.
- Call queueing in all plans whereas we have in prime plan only.
- Bulk calling & SMSes with dynamic or static content.
- Click to Call-Enable calling from within your website or app.
- AppToApp Calling-VoIP based in-app calling.
My Operator
My operator is India’s number one cloud-based call management system. My operator works on the cloud management solution that provides solutions such as IVR, virtual number, toll free number, call tracking & recording, automatic call distribution etc. for your business. With a team of five we started in 2013 and now we have become a family of 180+ members. Nowadays, companies spread all over the world are realizing the benefits and power of cloud communication. Cloud communication platform is flexible for all type of business.
Features
- Live Call Features- Call recording, Live call transfer, Call Monitoring.
- Seamless CTI – Easy access to customer information for better conversations.
- Dashboard – Date selection option, Live call reporting, support team reporting, Agent status, Hourly report.
- Reporting – Graphical comparative view of ongoing, answer, unanswered calls. 70+ Historical report which include call details, Voicemail, Dialer count and agent dashboard.
- Present across 18 telecom circles in India, and across 150+ countries.
- Call queueing in all plans whereas we have in prime plan only.
- Bulk calling & SMSes with dynamic or static content.
- Click to Call-Enable calling from within your website or app.
Ameyo
Ameyo is one of the best management tools. It is very flexible and developed in a very simple way and user- friendly. Ameyo offers inbound and outbound contact management functionality. With ameyo you can take your customer experience to the next level. Ameyo is a platform to solve all the customer problems offering a robust contact center solution. The solutions aim to solve all problems related to managing customer interactions and provide highly flexible IP-based contact center software.
Features
- Ameyo is an omni channel platform : Provide Business API, Google Business Messages, Debt Collection Bots, Video Personal Discussion, Mobile Call Center.
- Video KYC features.
- Ameyo provides an Omni channel ticket raising platform.
- Ameyo provides Google & Truecaller verified Number
- ChatBot/VoiceBot and Live Chat features.
- Live Call Monitoring Features : Snoop,Whisper, Conference, Barge, Hangup, Force logout, Transfer, Call disposition & All Customer Details in Live Call.
- OBD Report monitoring report.
- Softphone Landing Solutions (MPLS)- Softphone to connect with customers via internet based calling.
- Call Queue Monitoring report
- Forward calls to mobile phones, SIP phones or landline to enable your team to remain connected, even when working remotely.
Ozonetel
Ozonetel was founded in 2007. The company’s solutions help to run the contact centers, provide call management tools, analytics tools to monitor and track customer interaction and also provides a platform to run innovative customized marketing campaigns like miss call campaign, SMS campaign and email campaign, enabling clients to communicate effectively via all the channels, i.e. voice, email, social media, SMS and chat on one platform. Ozontel is a customer experience platform to solve all the queries and keep call centers worldwide for making the most of their communications platform.
Features
- Live Call Features- Call recording, Call Conferencing, Live call transfer, Call Monitoring, Whispering and barging, Disposition, Mute/Unmute, Chat message feature.
- Seamless CTI – Easy access to customer information for better conversations.
- Dashboard – Date selection option, Live call reporting, support team reporting, Agent status, Hourly report.
- Reporting – Graphical comparative view of ongoing, answer, unanswered calls. 70+ Historical report which include call details, Voicemail, Dialer count and agent dashboard.
- Present across 18 telecom circles in India, and across 150+ countries.
- Omni-channel tools – Agents handle voice chat, WhatsApp, SMS, email & social media from a single unified dashboard. Scale-up & serve customers faster with intelligent chat & voice bots.
Kaleyra
Kaleyra is the telecommunication service provider company situated in Gurgaon. Kaleyra focuses on giving you a great platform to interact with your customer easily and manage traffic on calls. Kaleyra is a cloud telephony service provider company that provides API and visual tools to communicate with customers worldwide through various channels, including SMS, MMS, whatsapp for business, video and voice.The company develops a platform that manages multi-channel gives communication services on a global scale like push notifications, messages, email, instant messaging, chatbots, voice service as well as provides mobile communication services for financial institutions and enterprises.
Features
- Provides an Omni channel ticket raising platform.
- Provides Google & Truecaller verified Number
- ChatBot/VoiceBot and Live Chat features.
- Live Call Monitoring Features : Snoop,Whisper, Conference, Barge, Hangup, Force logout, Transfer, Call disposition & All Customer Details in Live Call.
- OBD Report monitoring report.
- Softphone Landing Solutions (MPLS)- Softphone to connect with customers via internet based calling.
- Call Queue Monitoring report
- Forward calls to mobile phones, SIP phones or landline to enable your team to remain connected, even when working remotely.
